Box Office SupervisorThe HR Booth are delighted to be recruiting a Box Office Supervisor on behalf of Pitlochry Festival Theatre.
Salary - £29,090.00
Location Pitlochry
Contract Permanent, Full Time
Hours Annualised 35 hours per week, involves weekends
Benefits Complimentary Show Tickets, 50% off food when on duty, discount on retail etc
ABOUT US:Pitlochry Festival Theatre has been providing a unique cultural experience for over 70 years, appealing to national and international audiences and visitors. We are Scotlands leading producer of musical theatre. Our home is a glorious eleven-acre campus that includes the Explorers Garden. Pitlochry Festival Theatres campus now comprises a 538 seat Main Auditorium, a 172 seat Studio theatre as well as our Amphitheatre and Bandstand located in the theatre grounds.
THE ROLE:We have a fantastic opportunity for someone to join us and look after the Box Office Team in role of Box Office Supervisor.
As Box Office Supervisor, your role will include:
- Provide a high-quality customer experience within the Box Office area.
- Work with Box Office & Front of House Manager on the management of the Box Office Infrastructure and equipment.
- Support with the setup of all bookable events on Spektrix
- Ensure all Box Office staff are fully trained in the use of Spektrix along with all other processes.
- Support with the development of Spektrix
- Ensure data integrity and management of the Box Office software adhering to data protection legislation
- Help, maintain and implement robust Standard Operating Procedures
- Deal with Box Office customer enquiries and complaints as necessary
- Support with effective and accurate financial record keeping
- Develop up to date product knowledge regarding shows and events
- Ensure Box Office team maximise sales for all products currently on offer
- Comply with relevant statutory requirements in regard to Health and Safety
A full job description is available on request.
?KEY PERSON CRITERIA: - You will be passionate and hard-working to ensure a fantastic experience for our customers.
- Educated to SCQF level 6
- Experience of using a Box Office booking system (or similar)
- Experience of meeting demanding sales and performance targets in similar environment
- Experience of Line Management
- Experience of working in a customer serving environment, dealing and resolving customer service issues
- Experience of dealing with and resolving conflict
- Minimum of 2 years experience in a similar role in an arts or ticketing organisation
We are as committed to our employees' well-being as we are to their professional success. We offer amenable working hours and are dedicated to maintaining a healthy work-life balance. Our thoughtful scheduling ensures that our team can excel at work while enjoying ample time to recharge and pursue personal interests. Join us and discover a supportive environment where your time and well-being are valued just as much as your culinary expertise.
If you are passionate and think that you could be the key person to our success, please apply now.
REF-218997
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